Who we are
"Physio Centre" and “London Physio Centre” (also referred to in this Notice as “we", "us", or "our") means JF-B Ltd trading as Physio Centre.
“You” may mean patient or GP, Consultant, Insurance Company or any other third party or supplier of services to us.
How to contact us:
6 Bell Street
Shaftesbury SP7 8AR
Website: www.physiocentre.co.uk or www.londonphysiocentre.co.uk
Why we need and how we use your personal information
We only collect, use and store your information where we have lawful grounds and legitimate reasons to do so.
We your contact details as well as sensitive personal information about your medical history and current medical conditions are necessary for treatment.
We also collect, use and store your financial details from cheques or BACS payments.
We may also use it to notify you about changes to our service and to notify you of new products and services.
We may monitor emails, text messages and other communications with you. When you contact us, we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.
Nature of personal information
Personal data is any information that may identify a living individual.
We collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details relevant to the treatment we offer.
We may collect, use and store sensitive personal information such as medical conditions as necessary in relation to treatment. This information may be shared with your GP, Consultant, health insurers, and occasionally solicitors and third-party service health providers. Where necessary, we shall obtain your consent to the processing of such information.
We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we are required to do so by law or regulation.
We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.
We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.
We never share your information outside our organisation for marketing purposes.
You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.
How long we keep information about you
We will keep your information for as long as it is legally required to enable us to provide treatment. This will usually be a minimum period of eight years or otherwise as determined by law or regulation.
Once we decide that we no longer need your information it will be securely and confidentially destroyed.
We would like to keep you updated about our relevant products and services by email. If we intend to use your data for such purposes we will only do so with your consent.
Your consent will be obtained specifically at the appropriate time.
If you have already consented and wish us to stop using your information for this purpose or any other purpose then please contact us.
We will not disclose your information to any third party for such purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.
Transfer of personal data outside the UK
Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law.
By providing us with your information, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.
Your data protection rights
You have certain legal rights under UK data protection law and regulations, summarised as follows:
If you want to invoke any of these rights please write to us see above.
- The right to be informed about our data processing activities, including through Privacy Notices such as this.
- The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
- The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
- The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide treatment.
- The right to data portability. On your request, we will provide you with your personal data in a structured format.
Withdrawal of consent
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us as above.
How to make a complaint
If you wish to make a complaint about how we hold or use your data, please contact us as above
If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner's Office:
The Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF; Phone: 08456 30 60 60 Website: www.ico.gov.uk
Information from other sources
We may also obtain information about you from GPs, consultants, Insurance Companies and third party health providers. Some personal information may be provided to us by third parties such as insurance companies, other insurance intermediaries. In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.
Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.
We may use your information for research purposes such as statistical and trend analysis which may include computerised processes which profile you.
The latest version of this policy can be found at www.physiocentre.co.uk and www.londonphysiocentre.co.uk
13 May 2018